Troubleshooting

Can’t find treadmill when scanning

Can’t see your treadmill when Scanning from the Kinni app? We have provided some troubleshooting below for you, to try to help! 1. The Classic off/on Try totally rebooting your device that is using the Kinni app and your treadmill too. 2. Open Kinni first If you are trying to

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What is Kinni?

The Kinni app is your new training partner, coach, friend and fitness instructor! Run a workout that you have created, pick from our Workout library or run the session that has been set for you by your own coach. Kinni can be used indoors or outdoors because it connects to

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Manually syncing your workouts and sessions

This article will help you to manually sync your data to the Kinni Cloud either one-by-one or in bulk. Important: Make sure you are signed into your Kinni user account! Table of Contents How to manually sync your data in bulk? Sign into your account (how to guide here) Go

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How to find the Kinni app version

Introduction This page explains how to identify the Kinni app version. Kinni is a mobile device app, available for everyone to download on the App Store and Play Store. How to find the software version Open the Kinni and click on your Settings at the bottom right hand corner. Scroll

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Why does my treadmill keep starting when using Zwift?

There have been reports of treadmills starting or resuming a session without user input when connected to Zwift. This issue is solely related to the Zwift app as the treadmills are functioning as per design. What is happening? The Zwift app is sending the treadmill start session instructions via Bluetooth

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Does my treadmill have FTMS Bluetooth?

The world of Bluetooth can be a bit of a black box. This article aims to bring some light to the FiTness Machine Service (FTMS) Bluetooth protocol. We will be focusing on the basic requirements to identify, get data and control your treadmill via Bluetooth. If you are wondering what

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